Terms and Conditions
Please read these Terms and Conditions carefully before booking a doorstep diagnostic or repair service with Gurgaon Home Appliance Repair.
Last Updated: September 28, 2026
1. Scope of Services
Gurgaon Home Appliance Repair provides independent on-site diagnostic, maintenance, and repair services for household electrical appliances at residential and commercial premises across Gurgaon / Gurugram (Haryana).
Our primary repair services encompass 5 core household appliance categories:
- Air Conditioners (AC): Split and window AC cooling diagnosis, gas leak detection, capacitor replacement, PCB repair, and foam jet servicing.
- Refrigerators: Single-door, double-door, and frost-free fridge cooling diagnosis, relay replacement, thermostat checks, and compressor diagnostics.
- Washing Machines: Front-load and top-load spin failure, drain pump clogging, motor coupling, and drum balancing.
- Geysers & Water Heaters: Instant, storage, and electric geyser heating element replacement, thermostat calibration, and leak repair.
- Microwave Ovens: Solo, grill, and convection microwave heating diagnostics, magnetron testing, fuse replacement, and touchpad repair.
3. Appointment Scheduling & Doorstep Visit
Appointments booked through our website, phone call, or WhatsApp represent requested time slots. Our service coordinator confirms technician availability and provides an estimated arrival window before dispatch.
While we endeavor to adhere strictly to scheduled arrival slots, arrival times may occasionally vary due to local traffic conditions, heavy rain, or technical complications at an earlier service location. Our coordinator will keep you informed of any unexpected delays.
4. Doorstep Inspection & Diagnostic Fee (₹199)
An inspection/visiting charge applies to cover the technician's travel transit and on-site technical diagnosis with specialized tools (multimeters, pressure gauges, test components).
When the ₹199 fee is adjusted: If you approve the repair quotation provided by our technician after diagnosis, the ₹199 inspection fee is adjusted directly against the final repair and labor invoice.
When the ₹199 fee remains payable: If our technician conducts the on-site inspection, accurately identifies the fault, and provides a clear repair estimate, but you decide not to proceed with the repair for any personal reason, the ₹199 visiting/inspection fee remains payable to compensate the technician for on-site diagnostic time and travel expenses.
5. Repair Quotation & Customer Approval
No repair work is initiated and no replacement parts are installed without your prior informed consent and approval of the repair estimate.
Our technician explains the underlying fault, specifies whether a component requires repair or replacement, and provides a clear breakdown of part costs and labour charges before commencing work.
6. Replacement Parts & Labour Charges
- Quality Compatible Parts: We use brand-compatible, quality-tested replacement spare parts designed to meet operational specifications for your appliance model.
- Old Parts Return: Replaced defective components are handed over to the customer upon job completion.
- Labour Charges: Labour fees reflect the technical complexity of the disassembly, diagnostic testing, brazing, wiring, or component replacement, and are communicated upfront.
7. Warranty and Revisit Terms
Where replacement functional components are installed by our technician, we provide a 90-Day Warranty on Replaced Spare Parts against manufacturing defects or premature component failure.
Warranty Exclusions: The warranty does not cover:
- External electrical voltage fluctuations, erratic power supply, or lightning damage.
- Subsequent physical damage, accidental impact, drops, or liquid seepage.
- Unauthorized tampering, self-repair, or intervention by any third-party mechanic after our service visit.
- Plastic bodies, aesthetic trims, glass shelves, filters, rubber gaskets, or regular consumable wear-and-tear.
- Unrelated pre-existing or secondary faults outside the specific component repaired or replaced.
8. Customer Responsibilities & Premises Access
- Physical Access: The customer must ensure safe, unobstructed physical access to the appliance (e.g. clearing items around washing machines, refrigerators, or outdoor AC units).
- Utilities: Active electrical power and adequate water supply must be available at the premises for proper pre- and post-repair load testing.
- Presence: An adult family member or authorized representative must be present on-site during the entire diagnostic and repair session.
- Society / Gate Permissions: In gated residential societies and high-rise condominiums in Gurgaon, the customer is responsible for facilitating visitor gate entry passes for the technician.
9. Cancellation of Appointments
You may reschedule or cancel your service request without any charge at any time prior to technician dispatch.
If cancellation occurs after the technician has traveled and arrived at your doorstep, the ₹199 visiting/inspection fee applies. For full details, please review our dedicated Cancellation and Refund Policy.
10. Service Limitations & Safety Discretion
We reserve the right to decline or suspend service if the appliance is deemed beyond economic repair, has severe unrepairable rust/structural degradation, is located in an inaccessible or hazardous position (such as an AC outdoor unit mounted without safe standing scaffolding), or if site conditions present an imminent electrical or fire hazard.
11. Contact Information
For questions or clarifications regarding these Terms and Conditions, please contact us:
Business: Gurgaon Home Appliance Repair
Address: Shop No. 162, Near Jheel Chowk, Sector 52, Wazirabad, Gurugram, Haryana - 122003
Helpline: +91 89508 56080